After sitting on pins and needles for most of the week, I was jumping for joy when UPS delivered my new Nikon SLR camera. At first glance, everything looked normal – the outer box was a little oversized, but appeared to be in great shape. What I pulled out was shocking: the Nikon box was almost completely waterlogged.
The inner packaging was waterlogged as well, but the camera and other components appeared to be in okay. Later, I discovered that the (Amazon) receipt was missing and that’s when I took a closer look at the outer box. The UPS label had been CUT and REMOVED from another box and clear taped onto this one, making it very clear to me that the original box had been either dropped or left sitting in water and then the contents removed and placed in the box before me. The package has originated from New York and I do know that there was a lot of horrible weather in the area and I understand that accidents happen, but for GOD’S SAKE, that doesn’t give a carrier the right to disingenuous acts. If the package is damaged, have a little bit of honesty and RETURN IT TO THE SENDER! Don’t think for a moment that the joy of receiving a $550 camera is going to make me overlook blatant cosmetic damage. One thing I do know, after years of experience, is that electronics and humidity do not go together. And a box that is so waterlogged that it is almost to the point of falling apart does not give me much confidence as to the longevity of the electronic components it contained.
I’ve contacted Amazon, who in turn referred me to the shipping distributor and they have assured me that the camera will be replaced. So, it appears that they are doing their part. But I do have a message for UPS: I am the shipping manager for a well-known and trusted company with a large mail-order and wholesale business. Now that I’ve seen fist-hand this dishonest act performed by your company, it will be safe to say that my other carriers will now be seeing an increase in business from my shipping dock.
Tags: ups
